Returns and right of withdrawal at WePlayAgain

Overview

• Used golf equipment: 14-day trial period
• New and unused: normal right of return, only if the item is unused and in unbroken original packaging
• All online purchases: covered by the statutory 14-day right of withdrawal

1. 14-day trial period: applies only to used golf equipment

We know how important it is to play with golf equipment that suits you. There isn’t much point in buying a driver, an iron set or a putter that doesn’t suit your game.

That’s why we offer a 14-day trial period on our used golf equipment, so you have the chance to try it and make sure you have made the right choice.

The trial period is there for your sake. We want you to feel safe buying used golf equipment from us, even if you haven’t had the chance to try it before you buy.

Repeated returns

It’s perfectly natural that golf equipment doesn’t always suit you, and you must of course be able to return equipment that doesn’t live up to your expectations, in accordance with our terms and your statutory rights.

So that we can keep offering our trial period, we also want the scheme to be used with consideration.

If a customer returns an unusually large share of their purchases over a longer period, we may review the customer’s purchase history and get in touch to understand the reason.

In this assessment we look at, among other things, the number of purchases, the share of returns, the reasons for the returns and the overall trading history. Returns resulting from justified complaints or errors on our part are not regarded as misuse of the trial period.

In special cases, WePlayAgain may, after a concrete and individual assessment, choose not to enter into new purchase agreements with the customer.

Such a decision does not affect purchase agreements already entered into or the customer’s statutory rights, including the right of withdrawal and the right of complaint.

When does the trial period start?

The trial period starts on the day you physically receive the item. If the parcel is delivered to a pickup point or parcel locker, the period starts on the day you collect it.

Your statutory right of withdrawal

As a starting point, you have a 14-day statutory right of withdrawal on online purchases. This right applies regardless of your previous purchase history and is not limited by our terms on repeated returns.

2. New items: “New / unused”

Items marked “New - unused” are not covered by the trial period.

These items can only be returned if:

• The item is unused
• It is in its original, unbroken packaging
• Any tags, film and seals are intact

If the packaging has been broken or the item has been used, the right of return lapses.

3. Right of withdrawal

When you buy from the webshop, you have a 14-day right of withdrawal, whether the item is new or used.

The withdrawal period expires 14 days after the day you physically receive the item.

To exercise the right of withdrawal, you must notify us within the deadline via:

Email to support@weplayagain.com or our standard withdrawal form (see below)

Once you have told us you want to withdraw from the purchase, the item must be sent or handed in within 3 working days

4. Return shipping and return fee

When returning an item, the customer pays for the return shipping.

We offer a return label via our return portal https://return.shipmondo.com/weplayagain for a fixed return fee of 100 DKK, which covers shipping and handling. The amount is deducted from your refund.

You can also choose to send the item back yourself at your own cost and risk. We always recommend a trackable shipment.

5. Return process

The easiest way to return is via our return portal:

1. Return or exchange: CLICK HERE
2. Complaint: CLICK HERE

Return address:
WePlayAgain
Birkegårdsvej 36B, 8361 Hasselager
Denmark

6. Refund

When we have received and checked the returned item, we refund the amount you paid, minus any:

• Return fee
• Deduction for loss of value

The refund is made using the same means of payment as was used for the purchase, unless otherwise agreed.

We may withhold the refund until the item has been received back.

7. Damage, defects or the wrong item

Check your order on receipt. If the item is damaged, defective or the wrong item has been delivered, contact us as soon as possible at support@weplayagain.com, so we can find a solution.

Cancel order:

If you want to cancel your order, you can do so here

Standard withdrawal form

(This form is only to be filled in and returned if the right of withdrawal is exercised)

To:
WePlayAgain
Email: support@weplayagain.com
Address: Birkegårdsvej 36B, 8361 Hasselager, Denmark

I hereby give notice that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following items:

Order number:
Name:
Address:
Date:

Signature (only if the form is sent on paper):