General Information
WePlayAgain A/S
Birkegårdsvej 36B
8361 Hasselager
CVR no.: 42974919
Email: support@weplayagain.com
Prices
At WePlayAgain A/S, all prices are in Danish kroner (DKK) and include VAT and duties. We reserve the right to change prices from day to day without prior consent. Subject to items being sold out.
Payment
WePlayAgain A/S accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard and MobilePay. The payment is only deducted from your account when the item is shipped. All amounts are in DKK (Danish kroner) and include VAT. Subject to pricing errors and sold-out or discontinued items.
Delivery
WePlayAgain A/S aims to ship orders placed before 12:00 the same day. Orders placed after that are shipped the next working day.
We ship to the entire EU. Shipping prices from 55 DKK. Items are delivered to the delivery address given when ordering.
We do not deliver to the Faroe Islands or Greenland.
Your items are sent with GLS.
Note: if there is no room at the pickup location, the parcel is moved to the nearest pickup location, and you will be told about this. If problems arise, please contact customer service.
Items are delivered on all working days. Your item will be delivered 1-3 working days after the order.
For certain items, special delivery terms apply. The conditions will be specified prior to the purchase of these items.
Right of Complaint
A 2-year right of complaint is given in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and/or workmanship. You can have the item repaired or exchanged, get your money back or get a price reduction, depending on the specific situation. The complaint does not cover defects or damage caused by incorrect handling of the product or service. You must complain within “a reasonable time” after discovering the defect.
WePlayAgain A/S will cover return shipping costs to a reasonable extent.
Right of Withdrawal
A full 14-day right of return applies to items purchased in our webshop.
Withdrawal must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the withdrawal. The notification must be given by email to support@weplayagain.com. In the notification, you must clearly state that you wish to use your right of withdrawal.
The period is calculated from the day:
• You receive the order.
• You take physical possession of the last item, in the case of an agreement for several different items ordered in one order but delivered individually or in several installments.
• You take physical possession of the last batch or part, in the case of an agreement for the delivery of goods consisting of several batches or parts.
• You take physical possession of the first item, in the case of regular delivery of goods over a certain period.
You must return your order without unnecessary delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs associated with the return.
Items excluded from the right of withdrawal
The following types of items are not included in the right of withdrawal:
• Items made to the consumer’s specifications or given a clear personal touch.
• Sealed items that are not suitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.
• Items that, due to their nature, become inseparably mixed with others on delivery.
• Items where the seal has been broken.
• Non-financial services that have been performed, if delivery of the service began with the consumer’s prior express consent and acknowledgment that the right of withdrawal ceases when the service has been fully performed.
• Delivery of digital content not supplied on a physical medium, if performance began with the consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal.
• Newspapers, periodicals or magazines, except subscription agreements for such publications.
• Agreements made at a public auction.
• Items that deteriorate or expire quickly.
Returns
When returning, you are responsible for ensuring that the item is properly packaged. You must include a copy of the order confirmation. The processing will be faster if you also complete and include our Withdrawal Form.
You bear the risk for the item from the time of delivery until we have received it back.
For returns, complaints, and use of the right of withdrawal, send to:
WePlayAgain A/S
Birkegårdsvej 36B
8361 Hasselager
No shipments are accepted by cash on delivery.
Condition of the item upon return
You are only liable for any deterioration of the item's value that is due to handling other than what is necessary to ascertain the item's nature, characteristics, and how it functions. In other words, you can try the item as if you were trying it in a physical store.
If the item has been tried beyond what is described above, it is considered used. This means that if you withdraw from the purchase, you will only get part or none of the purchase amount back, depending on the item’s commercial value at the time we receive the return. To get the full purchase amount back, you must therefore try the item without actually putting it to use.
Refund
If you withdraw from your purchase, you get the amount you have paid us back, minus 200 DKK, which is the cost of handling the return. The 200 DKK is deducted from your purchase.
In the event of a reduction in value for which you are liable, this will also be deducted from the purchase amount.
When the right of withdrawal is exercised, all payments received from you are refunded, including delivery costs (except additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer), without undue delay and no later than 14 days from the date on which we received notice of your decision to exercise the right of withdrawal. The refund is made using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item back, unless you have provided documentation of having returned it by then.
Reimbursement
If a reimbursement is due, please include your bank details (registration number and account number), so the agreed amount can be transferred. This information can safely be given by email or other electronic means, as it is not sensitive information and will only be used to carry out the reimbursement.
Privacy Policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Phone number
Email address
Information about what you have purchased
We process your personal data for the purpose of delivering the goods to you and to handle inquiries regarding your purchase. The processing is done according to the rules in our privacy policy for WePlayAgain A/S. There you can read more about how your information is processed, when it is deleted and what rights you have as a data subject.
Cancel order:
If you want to cancel your order, you can do so by logging in to your account here
Complaint options: overview and links:
If you have a complaint about a product purchased in our webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority's Complaint Center
Carl Jacobsens Vej 35
2500 Valby
Link: https://www.forbrug.dk
If you are a consumer residing in another EU country, you can submit your complaint on the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address: support@weplayagain.com